Introduction

In today’s digital world, a robust online presence can unlock incredible opportunities for businesses of all kinds, even those with established reputations and loyal customer bases. By leveraging the power of the internet, businesses can expand their reach, connect with new customers, and strengthen their brand in ways never before imaginable.

Clifford R Smith Trucking Co Ltd, a respected trucking company with a rich 40-year history, recognized the importance of embracing the digital age. Cliff, the owner of Clifford R Smith Trucking, was eager to explore the potential of building an online presence to further connect with their community and reach new audiences.

This case study demonstrates how we helped Clifford R Smith Trucking Co Ltd establish a vibrant and effective online presence from the ground up. We reclaimed their Google My Business (GMB) profile, built a user-friendly website optimized for search engines, and implemented a content strategy designed to drive traffic and engagement. The result? A significant boost in online visibility, expanded reach, and a stronger connection with customers in the digital landscape.

Understanding the Client’s Needs

Clifford R Smith Trucking Co Ltd. isn’t just another trucking company; it’s a family legacy. Based in Brooks, Alberta, they’ve been a trusted name in the transportation industry for over 40 years. Cliff, the owner, has steered the company with a firm commitment to customer satisfaction, building a reputation for reliability, integrity, and personalized service. Their specialization is hauling bulk goods essential to the agricultural sector, including grain, fertilizer, and sawdust.

Their dedication to serving the agricultural community has built a loyal following of farmers, ranchers, suppliers, and forestry businesses. Still, Cliff saw the need for a strong online presence to reach more customers and grow in the digital age.

Challenges:

While Clifford R Smith Trucking Co Ltd had a solid foundation built on years of dedicated service and strong relationships, they faced some unique challenges in the online world:

No Digital Footprint: For four decades, the company thrived primarily through word-of-mouth referrals and established connections. However, in today’s digital landscape, the lack of a website meant they were invisible to potential customers searching online for trucking services in their area.

GMB Profile in Limbo: Their Google My Business profile, a critical tool for local businesses to connect with customers online, was inaccessible. A previous employee had created the profile but failed to transfer ownership upon leaving the company. This meant Cliff couldn’t update business information, respond to customer reviews, or utilize this valuable platform to engage with potential clients.

Untapped Potential:

Without a website or control of their GMB profile, Clifford R Smith Trucking was missing out on key opportunities to:

Expand their reach: Connect with potential clients beyond their existing network.

Showcase their expertise: Highlight their specialized services, equipment, and experience in handling various types of cargo.

Enhance credibility: Build trust and legitimacy with potential clients by providing easily accessible information and a professional online presence.

Goals:

Cliff had a clear vision for what he wanted to achieve by establishing an online presence:

Boost Brand Awareness: Increase visibility among potential customers searching for trucking services online.

Attract New Clients: Generate leads and secure new business opportunities by showcasing their services and expertise.

Strengthen Brand Identity: Create a strong online presence that reflects their core values, experience, and commitment to customer satisfaction.

Enhance Credibility: Position Clifford R Smith Trucking as a trusted industry partner with a professional website and active GMB profile.

Take Control of Their Online Narrative: Regain the GMB profile to manage reputation and keep information accurate for potential clients.

The Strategy

When Cliff first approached us, he expressed his frustration about the lack of control over his company’s Google My Business profile. A former employee had created the profile years ago but hadn’t properly transferred ownership when they left the company. This left Cliff unable to update information, respond to reviews, or use the platform fully. He felt his company’s online presence was held hostage and was eager to regain control, using GMB to connect with potential customers.

We understood the urgency and importance of this situation. Our first priority was to help Cliff regain control of his GMB profile. This involved:

Gathering Information: We collected all relevant details about the business, including Cliff’s contact information, business registration documents, and any previous correspondence with Google.

Contacting Google Support: We initiated contact with Google My Business support and meticulously documented the situation, providing evidence of Cliff’s ownership and highlighting the challenges he faced.

Ensuring a Smooth Transition: We worked closely with Google support to ensure a seamless transfer of ownership to Cliff, advocating on his behalf and addressing any roadblocks that arose.

GMB Optimization:

Once Cliff regained control of his GMB profile, we immediately began optimizing it to maximize its effectiveness:

Updating Business Information: We ensured all information was accurate and up-to-date, including the company’s address, phone number, website URL, and hours of operation.

Adding Visual Appeal: We uploaded high-quality photos of the company’s office to enhance the profile’s visual appeal and showcase their professionalism.

By reclaiming and optimizing Clifford R Smith Trucking’s GMB profile, we laid the foundation for a strong online presence that would attract new customers, build credibility, and drive business growth.

Website Development:

We saw that Clifford R Smith Trucking needed a central hub to showcase services and connect with clients. So, we created their first website. It was a chance to build a digital presence that reflected their strong reputation and attracted new opportunities.

Building a Website from the Ground Up:

Domain and Hosting: We started by securing a relevant and memorable domain name and choosing a reliable hosting provider to ensure optimal website performance and uptime.

Platform Selection: Considering Cliff’s needs and budget, we selected a user-friendly content management system (CMS) that would allow for easy website updates and management. WordPress, known for its flexibility and extensive plugin library, was an ideal choice.

Design and Development: We designed a website that was both visually appealing and functional, incorporating Clifford R Smith Trucking’s brand colours and logo to create a cohesive online identity.

Website and GMB Integration:

With the new website ready to showcase services, the next step was linking it to the reclaimed Google My Business profile. This created a seamless experience for potential customers, strengthened the company’s digital presence, and maximized visibility.

Benefits of Website and GMB Integration:

Integrating the website and GMB profile offered numerous benefits for Clifford R Smith Trucking:

Increased Visibility: Adding the website URL to your GMB profile gives customers another way to find and visit your site, boosting online visibility.

Improved User Experience: A direct website link makes it easier for customers to see service details, browse photos, and learn about your expertise.

Streamlined Access to Information: Customers can move between your GMB profile and website with ease. This quick access boosts satisfaction and encourages engagement.

Enhanced Credibility: A well-maintained website linked to a GMB profile signals legitimacy and professionalism, building trust with potential clients.

SEO Benefits: Linking your website to your GMB profile boosts SEO and can improve local search rankings.

The Results: Google My Business Takes Off

After months of work reclaiming and optimizing Clifford R Smith Trucking’s Google My Business profile, the results were remarkable. Cliff has reported a significant increase in inbound leads and new business opportunities, directly attributed to the enhanced online presence.

Key Performance Indicators (KPIs):

While we can’t share exact numbers, these key indicators show the success of our GMB strategy:

Increased Calls: Cliff has shared that the company has experienced a threefold increase in phone calls from potential clients. Calls come from both the website and the GMB profile, showing the two work together to drive leads.

Website Traffic from GMB: Google My Business Insights data shows a steady rise in website clicks from the GMB profile. This shows potential customers find the company on Google Maps, then click through to the website to learn more.

Conclusion

The story of Clifford R Smith Trucking Co., Ltd. shows a key lesson for today’s businesses. Regardless of your history or industry, a strong online presence is crucial for growth. By reclaiming their Google My Business profile, building a user-friendly website, and applying a clear digital strategy, they saw remarkable results. They tripled their inbound leads, expanded their reach, and strengthened their brand identity.

Contact US Today

If you’re looking to enhance your online presence and drive business success, we can help. Contact us today for a free consultation and explore how we can elevate your digital strategy.